Customer Service Representative-2nd shift

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time.  You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only representative they speak to. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Seaside?

Competitive pay – starting at $16-19/hour

Medical Insurance –we pay 100% of base insurance premiums for health, dental and vision for you AND your family, we also offer employee life insurance policy of $15,000 with an option to upgrade coverage or add dependents.

Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL

401k Plan with a 4% match.

Paid Training

Bonuses tied to performance.

Our Core Values

SERVICE – Leave every person or situation better than how you found them, give more than you receive

EMPATHY – Make people feel seen and heard

AUTHENTICITY – Talk TO people, not about them

SELF GROWTH – Embrace discomfort, it’s an opportunity.  Take charge of your own learning and opportunity – no excuses and no blame.

INTEGRITY – I do what I say I will, we are only as good as our word

DISCIPLINE – Continuous improvement is always better than delayed perfection, no excuses

ETHICS – Do the right thing even when no one is watching

The Big Task

The Customer Service Team puts a human face on all of Seaside Plumbing’s customer touchpoints. You’ll be on the phone, managing email and chat, assisting customers with appointment needs – as well as being a point-of-contact to resolve the occasional misunderstanding.  You’re going to be completely empowered to WOW our customers. 

We’ll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.

Responsibilities:

Answering incoming customer calls regarding company services, setting up customer accounts, and scheduling technicians

Provide timely follow up with the customer by making outbound customer calls

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call

Update customer information in the customer service database

Answer customer questions while navigating through multiple systems

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Min call volume of 100 calls handled

Speed to lead – anything assigned to you is handled in UNDER 15 min. . . ideally it’s handled much faster 

No missed leads on anything assigned to you

Requirements:

High school diploma or GED

1+ years of customer service experience/ Call Center experience a plus

Must be able to maintain consistent expected call volume and other non-negotiables which will be discussed upon hire

Excellent written and verbal communication skills

Adept in satisfying customer needs

Strong data entry skills with the ability to navigate through multiple systems

Must have strong follow up skills

Must be moderate to strong in MS Office/Google Drive

Must have knowledge of basic scheduling

Must have good typing skills and basic math skills

Should be able to assess situations quickly and enter information quickly into systems

Strong in problem resolution

2nd shift, 12p-8pm with a rotating Saturday shift 8a-5p

Other requirements:

Clean Background

Pass Drug Test

Reliable Transportation

Valid Driver’s License

Service Titan System experience is a plus but not required.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Seaside Plumbing by visiting www.SeasidePlumbers.com.  When you're ready, please apply!

Equal Opportunity Employer