Customer Service Representative – $21–$24/hr – No Weekends

Location: Des Moines, WA

Pay Rage: $21–$24 per hour
Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Are you friendly, organized, and confident working with customers in a fast-paced environment? Do you enjoy being the person who keeps everything running smoothly?

We’re looking for a Customer Service Representative (CSR) to be the welcoming face and voice of our collision repair facility. This role is ideal for someone who thrives in a team environment, communicates clearly, and takes pride in delivering exceptional customer experiences.

Why Join Our Team?

Competitive pay: $21–$24 per hour

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Stable Monday–Friday schedule (No weekends)

Growth opportunities within our organization

What You’ll Do

Greet walk-in customers in a professional and welcoming manner

Answer and direct multi-line phone calls courteously and efficiently

Check customers in for repairs and complete all required authorization paperwork

Take and document vehicle condition details at drop-off

Educate customers on repair timelines, insurance claims, rental processes, and payment procedures

Provide repair progress updates via text, email, or phone

Schedule estimate appointments and vehicle drop-offs

Create Repair Orders (ROs) and prepare necessary file documentation

Coordinate DRP assignments in a timely manner

Attend daily production meetings to stay informed on repair updates

Print final bills and warranties, review warranty coverage with customers

Collect payments and finalize delivery paperwork

Encourage and capture customer reviews

Maintain an organized front office, reception area, and workflow

Drive vehicles as needed and assist team members where required

What We’re Looking For

1–2 years of customer service experience

Proficient in Microsoft Office

Valid driver’s license with insurable driving record

Working Environment

This position operates in a collision repair facility and may involve exposure to:

Paint, fumes, dust, and shop noise

Varying temperatures

Physical Requirements

Ability to lift up to 50 lbs occasionally

Frequent standing, sitting, bending, and repetitive motions

Occasional kneeling or stooping

If you’re looking for a stable career in a growing company where your professionalism and customer care truly matter, we’d love to meet you.

Apply today

KEYWORDS:

Customer Service Representative, CSR, Automotive Customer Service, Collision Repair CSR, Auto Body Customer Service, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Collision Repair, Auto Body Shop, DRP (Direct Repair Program), CCC ONE, Repair Orders (RO), Insurance Claims Processing, Vehicle Intake, Rental Coordination, Production Meetings, Final Billing, Warranty Explanation, Multi-line Phone System, Appointment Scheduling, Accounts Receivable, Administrative Support, Office Management, Data Entry, Google Reviews, CRM Systems, POS Systems, Microsoft Office, Customer Communication, Detail-Oriented, Multitasking, Fast-Paced Environment, Professional Communication, Problem-Solving, Team-Oriented, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends.