Customer Service Quotation Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

As part of Cencora, World Courier has perfected its medical courier capabilities over decades of industry experience, providing seamless transportation of critical therapies and medicines. Our extensive global network enables us to effectively navigate logistical challenges across borders and time zones, ensuring the timely delivery of essential pharmaceuticals.

We’re hiring a Quotation Representative to join our multilingual Quotation team based in Coslada, Madrid.

As a member of the Quote team you will be liaising with our customers to gather specific shipment requirements, working with internal teams to create solutions and presenting the price and solution back to the customer. Full training will be provided.

What you’ll be doing:

Build and send to client the commercial offer (Quotation) in response to clients’ requests that have been assigned to him/her.

Handle all communication with the client with the aim of the correct understanding all of the specifications and requirements, matching those requirements against logistical options.

Build the correct price in line with world courier contract / Tariff pricing and ensuring all customer discounts are adhered to.

Understands the request of the client and alert the direct manager if any custom requests can be supported vs. the standard products.

Work with Local Customer Service teams to understand any specific requests that may impact pricing so they can be quoted in advance.

Learn and use the available Quote tools.

Collaborate with all colleagues to maintain achieve a shared aim of supporting the customers as best as possible.

Monitor and organise own workload to ensure correct prioritization of quotes.

Work with Indoor Sales team to support new business customers with an efficient quotation process

Maintain sufficient Operation/use of World Courier I.T. systems; TMS, OptiView, OpStar, OMNI, Quote tool (regional and global),Learning portal, and The Hub.

Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers to support the quote process through efficient Internal Communications with the World Courier Network.

.

What your background should look like

Language requirements: English (Essential)

Good communication skills, both verbally and written

Able to follow procedures, instructions and able to provide relevant information on request

Ability to form part of a team and work independently

Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.

Self-motivated and uses own initiative.

Remains calm under pressure and able to prioritize workload.

Flexible attitude – for working shifts and last-minute coverage.

High attention to detail,

Friendly, polite, dependable, reliable, and trustworthy

What’s in it for you:

25 days holiday allowance plus bank holidays.

Private Healthcare Insurance

Annual performance-based pay review

Annual Staff events

Career Progression Opportunities

A unique opportunity to work for a Global purpose led organization

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies
Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned