Customer Service Quality Coordinator

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

 

• Verify composition or perform copy prep as needed for order processing purposes.
• Manage ND/AR and item maintenance in applicable systems.
• Coordinate all corrections and/or changes that occur during the work-in-process through written and/or verbal instructions.
• Work diligently and thoroughly with samples.
• Create job tickets for the production floor; along with mock ups and proper versioning.
• Back up to TTA system.
• Aid in Quality Investigations.
• Provide all necessary support to customer service, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner.
• Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc.)
• Complete necessary tasks related to JCO.
• Performs other related duties and participates in special projects as assigned.
• Train others once mastery of task is obtained and/or as needed.
• Back up to mailing & other front end tasks that Manager requires.

• Must have advanced knowledge of technology including computers and software, spreadsheets, email, or other programs specific to the job in order to complete job duties successfully.
• Must be able to work weekends and holidays.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• High School Diploma or GED with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans