CUSTOMER SERVICE OFFICER

LextorahLDS

Lagos, , Nigeria permanent

Posted: January 11, 2013

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Quick Summary

Implement Customer Service policies, procedures and standards for all business units of the Group.

Required Skills

Customer Service Problem Solving Interpersonal Skills Communication Training Complaint Handling POS Systems

Job Description

Recharge It Now limited is a company that offers quick,safe, efficient recharge options to individual and business customers for the electronic top up of their mobile phones, electricity and cableTV accounts using the internet, POS mobile phones and other channels.

Implement Customer Service policies, procedures and standards for all business units of the Group.

Keep up to date with changes and improvement with the Group's products and services, and inform customers accordingly

Monitor operations in all business units to ensure that customers receive excellent service

Logs customers' complaints such as security, theft, accident issues to the Head of Department

Work with Human Resources Department to organize programmes to train staff on high level customer service delivery.

B.Sc or HND in Social Science Discipline

Experience in sales of power product and services.

Membership of professional bodies (e.g Customer Care Institute) will be an added advantage.

Ability to work under pressure, take and provide feedback in a pleasant and positive manner.

Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group's business Philosophy, products and services, skills and deliver work effectively.

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