Customer Service Officer (Insurance)

FosadConsulting

Lagos, Lagos, Nigeria permanent

Posted: July 28, 2015

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Quick Summary

We are seeking a Customer Service Officer to handle various customer inquiries and provide assistance to clients. The ideal candidate will be able to communicate effectively in multiple languages and have a strong understanding of insurance products.

Required Skills

Affordable IT Skills Cross-Cultural Negotiation Moderate Business Writing Advanced Presentation skills

Job Description

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.

• Preparation of Valuation reports.

• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.

• Communicate verbally and in writing to answer inquiries and provide information

• Monitoring of returned direct debit mandate.

• Attending to customers’ complaints.

• Registration of incoming and outgoing mails.

• Preparation of renewable and lapsed policies

• Creation of customer and contractor codes

• Collation of customer feedback in respect of our service delivery.

• Friendliness and error free documentation.

• Measure Variance from agreed SLA.

• Provide special training for all employees on customer service.

• Minimum HND / B.sc in International Relations, Mass Communication or any related field

• Minimum 2 years work experience

Skills

• Advanced Communication skills (English): Spoken and written

• Moderate IT skills

• Moderate Business Writing

• Moderate Negotiation Skills

• Advanced Presentation skills

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