Customer Service Officer (English)
Confidential
Posted: April 15, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
Supports a diverse audience across Asia, Middle East, and beyond, providing exceptional experiences to global customers in a rapidly growing marketing technology and fintech company.
Required Skills
Job Description
About Us
We are a rapidly growing marketing technology and fintech company. We deliver bespoke, AI-driven solutions that provide measurable results for each client. We specialise in building custom marketing platforms that filter out the noise to deliver precise, high-impact results to drive business growth.
Job Summary
As a CS Officer, you will be at the heart of delivering exceptional experiences to our global customers. Your role will involve supporting a diverse audience, spanning Asia, the Middle East, and beyond.
This is more than just a customer support role—it’s an exciting opportunity to build relationships, solve problems, and help define the Customer Success strategy for a fast-growing fintech platform. Fluency in English is essential, along with proficiency in one or more Asian languages (e.g., Mandarin, Cantonese, Hindi, Tagalog, or Bahasa Indonesia), to support our multilingual customer base effectively.
Job Responsibilities
• Handle daily client inquiries via live chat, email, and other communication channels (primarily English-speaking clients)
• Provide professional and timely support, ensuring high-quality client experience
• Guide clients on account-related matters, platform usage, and basic product information
• Proactively follow up with clients to enhance engagement and support activation / retention
• Identify client needs and support basic upselling or promotion of company offerings
• Escalate complex issues to relevant teams and ensure proper follow-through
• Maintain accurate records of client interactions and feedback
• Adhere to company SOPs, workflows, and KPI requirements
Requirements
• Strong client handling skills with the ability to manage inquiries, complaints, and provide solutions effectively
• Clear and confident communication, especially in English (written and spoken)
• Ability to build rapport with clients and support basic upselling / engagement
• Able to quickly learn product knowledge and adapt to new systems and workflows
• Logical thinking and ability to handle issues independently before escalation
• Familiarity with live chat systems, CRM, or ticketing tools is an advantage
Qualifications
• Customer-oriented, patient, and polite
• Responsible and detail-minded
• Good team player with strong communication skills
• Strong proficiency in English (must-have) for handling international clients
• Minimum 1–3 years in customer service, preferably in online or client-facing roles
• Diploma or above, preferably in Business, Communication, or related fields
• Comfortable with shift-based work, including weekends or public holidays
• Willing to grow into a client engagement / upselling-oriented CS role