Customer Service Manager (REF HR/ADM/CSM/002)

LextorahLDS

Lagos, , Nigeria permanent

Posted: May 8, 2013

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Quick Summary

We are seeking a Customer Service Manager to join our team in Lagos, Nigeria, to provide exceptional customer service and build strong relationships with our customers.

Required Skills

Customer Service Complaint Handling customer account queries Complaints Management Marketing Visits Relationship Building Leadership Interpersonal Skills Computer Literacy Result Orientation

Job Description

We are a foremost indigenous company operating in food, beverage and tobacco sector of the Nigeria Economy. As a result of expansion and growth we invite self motivated and result oriented professionals to join our team.

• The appointee will amongst other things be responsible for
• Develop and maintain a readily available and up-to-date customer database.
• Handle customer’s complaints and keep accurate up to date records of discussions or correspondence with customers.
• Visiting customers to provide a one to one service delivery.
• Develop, build and maintain a strong bonding relationship from customers to company products.

• The suitable candidate must possess
• H.N.D or B.Sc in Social Science, MBA will be an added advantage.
• Minimum of 7 years experience (in managerial position) in FMCG and not more than 40 years.
• Good leadership and motivational skills.
• Interpersonal skills and result oriented.
• Must be computer literate, with valid drive’s license.

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