Customer Service & Logistics Specialist

Responsible for the service to the internal and external customers while providing the customers with one single point of contact for all topics concerning finished goods.

Assure that the goods are going to be deliver on the agreed date by following up the process with the departments and suppliers involved from the invoice emission until the delivery. This process avoids penalties and redeliveries.

ORDER TO CASH PROCESS FOR FINISHED GOODS

 

Control and set up procedures in terms of managing sales orders, credit notes, penalties and trade allowance.

Collaborate and support to optimize the process through standardization and automatization of related workflows within SAP or other IT tools.

Maximize customer fulfillment.

 

COLLABORATIVE AGENDA WITH CUSTOMERS

 

Work with RB organization internally for collaboration.

Define the right level of collaboration by channel / customers

Implement external Collaboration and Joint Business Planning

 

LOGISTICS AND QUALITY RELATED ACTIVITIES

 

3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s

Responsible for logistic budget adherence and efficient use of the resource and logistic costs monitoring. Support to Implement cost saving programs.

Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.

Ensure accuracy of stocks and product age with regular stock reconciliations.

Field samples management as per RBHQ guideline.

Overall customer support in addressing new requirements related to quality certificates.

Act as first point of contact towards the customers, for all issues related to the order to deliver process

Ensure compliance to the Red Bull quality standards finished products (temperatures, humidity, warning & blocking guidelines, ….).

Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).

 

PROCESSES, SYSTEMS AND MISCELLANEOUS

 

Make sure to deliver month end closure processing.

Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).

Maintain Systems and Database integrity.

Document and updated of local processes.

Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.

Bachelor Degree in Industrial engineering, Logistics engineering, business administration, or equivalent.

Minimum 3 years’ experience in Logitics or Customer Service in a multinational industry environment.

Advanced English

Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.

Good negotiation skills.

Relationship builder with excellent communication and interpersonal skills.

Solution, Quality and Service oriented.

Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.

An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.

Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.

Knowledge of SAP R/3, SAP APO and BI is a plus.

At Red Bull, we believe in the power of human potential to give wings to people and ideas. We foster an inclusive environment where every voice is valued, regardless of gender, race, sexual orientation, origin, age, or disability.

In the world of Red Bull, everyone is welcome!

We believe in the potential of everyone to give wiiings to people and ideas, regardless of gender expression, race, religion, affective-sexual orientation, origin, age and disability. In the world of Red Bull, everyone is welcome.