Customer Service & Logistics Coordinator (International Sales-Exports)

DEMO SA, one of the world's largest pharmaceutical manufacturers in injectable facilities, is currently looking for a Customer Service & Logistics Coordinator to join our International Sales team based in Kryoneri.

The role is strongly focused on logistics coordination and international order fulfillment, ensuring seamless execution of export orders from order receipt to final delivery. The position acts as a key interface between customers, sales, production planning, warehouse, and freight forwarders, safeguarding service level performance and on-time delivery.

Key Responsibilities

Order Management & Customer Coordination

• Manage the full customer order lifecycle for international markets, from order entry to final dispatch and delivery.
• Act as the primary point of contact for customers regarding order status, delivery schedules, documentation, and logistics-related issues.
• Enter and maintain customer orders and forecasts in SAP, ensuring accuracy in quantities, delivery dates, prices, Incoterms, and delivery locations.
• Issue order acknowledgements and proactively communicate any changes or deviations.

Logistics & Export Operations

• Coordinate closely with internal warehouse and production planning team to ensure timely product availability and dispatch.
• Liaise with freight forwarders and logistics service providers for:

• Freight quotations
• Shipment planning and execution:

• Monitor shipment readiness, release status, and dispatch execution.
• Ensure compliance with Incoterms, lead times, MOQ requirements, and export documentation standards.
• Track shipments and proactively manage delivery risks, delays, or constraints.
• Escalate logistics bottlenecks and propose solutions to minimize service impact.

Demand, Stock & Performance Monitoring

• Monitor open orders, stock on hand, and production schedules to anticipate supply constraints.
• Review demand movements and identify potential stock-out or run-out scenarios.
• Generate and maintain reports related to:

• Open orders
• Stock on hand
• OTIF (On-Time In-Full) performance

Internal Coordination & Support

• Maintain continuous communication with Area Managers, Production Planning, Warehouse, and Quality teams.
• Support Area Managers with logistics-related insights, reporting, and customer communications.
• Ensure accurate data flow and documentation throughout the export process.

Requirements:
• Bachelor's Degree (Business oriented)
• At least three (3) years of proven work experience in an export-related role.
• Strong understanding of international logistics, Incoterms, lead times, and export flows
• Excellent knowledge of MS Excel & Office
• Excellent verbal and written communication in English
• Strong experience in ERP systems, with SAP knowledge considered an additional advantage.
• Ability to build strong relationships and resolve complex problems

To be successful in this role you must have:

• Effective liaison with internal and external stakeholders
• Sales oriented skills – pleasant manner
• Able to effectively handle and control multiple tasks
• Details-oriented, reliable and a team–player

This role is a great role within the pharmaceutical industry working with a great down to earth team.

Benefits:
The Company offers competitive remuneration, continuous learning and development opportunities, and a friendly and challenging working environment.