Customer Service - Learning & Development

Ajaib

Jakarta, Jakarta, Indonesia permanent

Posted: November 24, 2025

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Quick Summary

Design and develop the CS Learning & Development Team, ensuring high-quality service and efficient knowledge management systems.

Required Skills

Customer Service Team Leadership Knowledge Management Standard Operating Procedures Training Development Performance Evaluation Financial Industry Knowledge SOP Development Process Improvement

Job Description

• Develop the CS Learning & Development Team
• Ensure all source of knowledges are available with good quality
• Optimize Knowledge Management System (KMS) to support great quality service
• Ensure all Standard Operating Procedures (SOPs) are in place
• Design, plan and monitor training module and activity to improve service quality
• Cross funtional collaboration to ensure CS readiness related to new feature, product or services (Product Team, Ops, etc)
• Monitor and evaluate the L&D team performance
• Provide comprehensive reports to the Performance Management Manager with determined periods

Requirements:
• Minimum a Bachelor Degree from any majors
• Strong understanding of end-to-end Learning & Development Framework
• Experienced in investment, financial technology, and banking industry is a plus
• Experienced in develop SOP, Training and Knowledge Management System Optimization
• Strong sense of quality and process improvement
• Fluent in english both written and verbal (min. medium level)
• Dynamic, agile and full-energy person, along with good can do attitude
• Able to works with cross-functional collaboration

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