Customer Service Lead

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: March 30, 2026

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Quick Summary

Join Peddler as a Customer Service Lead in Amsterdam, Netherlands and help us transform the urban logistics network into a fully sustainable system.

Required Skills

Customer Service Data-Driven Proactive Sustainability Team Management Schedule Management Claims Handling Communication

Job Description

About Peddler

At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognised brands with our 100% electric fleet.

Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.

What you'll do

As Customer Service Lead, you will:

• Improve customer service and efficiency.

• Work closely with the team manager.

• Provide support to the team as needed.

• Create the team schedule.

• Manage customer service related to partners, including handling claims payments.

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