Customer Service / Inside Sales Representative - Industrial Distribution

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for an opportunity to grow within a dynamic organization? Join SunSource, one of the country’s largest and most successful distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

Essential Functions:
• Build and maintain strong relationships with customers and internal sales teams.

• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.

• Enter customer orders into the ERP system with a goal of 100% accuracy.

• Prepare and enter quotes into the ERP system or shared directories.

• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.

• Expedite orders as needed to meet delivery commitments.

• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).

• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Experience, Education and Skills:
• High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).

• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.

• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.

• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).

• Strong analytical, mathematical, and mechanical aptitude.

• Excellent verbal and written communication skills.

• Ability to work both independently and as part of a team.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Calm under pressure, with sound judgment and decision-making abilities.

• Demonstrates integrity, professionalism, and ethical standards.

We Offer:
• Competitive compensation plan

• Medical, dental, vision, and 401(k) benefits

• Paid vacation and holidays

• Tuition reimbursement and ongoing training opportunities

• A national distributor with a local presence, representing quality manufacturers

• A collaborative team environment that encourages professional growth and development

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy