Customer Service – Fully Remote Nightshift English speaker (m/f/d)

WE ARE SHIFTING INTO A HIGHER GEAR — and we’re looking for YOU! 

Do you like the idea of helping customers keep their journey running smoother than a freshly polished bonnet? 

Whether it’s ensuring a family starts their holiday without a single “Are we there yet?”, helping a business traveller make it to an important meeting on time, or guiding a first‑time renter through their booking without stalling — your support keeps every ride on the road. 

Join our international Customer Service & Sales Team as an English‑speaking Customer Service Agent (m/f/d) and help us deliver the premium experience that makes customers choose us trip after trip. 

A unique role — as remote as a self‑driving car! 

This position offers something rare: 

100% fully remote work, with a night‑shift schedule from 8pm to 8am. 

Perfect if you’re a night owl, enjoy quiet roads, or simply prefer working when the world slows down. 

What helps you accelerate 

If you already have experience in a call‑centre or customer‑facing environment, you’re already in the fast lane — but motivation and a customer‑first mindset matter just as much. 

Ready to press the ignition? 

Apply now and support our growing team as a Customer Service Agent (m/f/d). 

Please submit your application documents in English. 

YOUR ROLE AT SIXT

• You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices 
• You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
• You always have a sympathetic ear, and you advise our customers over the phone and via email
• We are big on team spirit - that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty

YOUR SKILLS MATTER

• Language You are fluent in English (written & spoken) and have an understandable and clear way to speak and express yourself
• Availability You are available to work remotely in rotation shifts from 8pm to 8am.
• Experience You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment
• Soft Skills You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable 
• Team spirit You like to work in international teams and appreciate the exchange with colleagues
• Tools You are practiced in using MS-Office programs – especially Outlook, Word, and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a remote working model
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses 
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!