Customer Service for Italian-speaking IT Support - Athens, Fully Paid Relocation

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: April 26, 2026

Job Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients, based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece.

In this role, you will provide professional IT support and outstanding customer service to Italian-speaking customers, assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services.

Responsibilities

• Deliver expert IT support and customer service in Italian through multiple channels including phone, email, and chat
• Assist customers with technical issues, troubleshooting, and problem resolution
• Accurately document customer interactions and technical solutions in the CRM system
• Collaborate with technical teams to escalate and resolve complex issues
• Provide clear and patient guidance to customers of varying IT proficiency levels

Requirements:
• Fluency in Italian and English with excellent verbal and written communication skills
• Strong technical knowledge and experience in IT support or related fields
• Proven customer service skills with patience and problem-solving abilities
• Willingness to relocate to Athens, Greece (relocation fully paid)
• Ability to manage multiple technical inquiries efficiently
• Detail-oriented with good organizational skills
• Prior experience with CRM software and support tools is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More!

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.