Customer Service Executive

EPS Consultants

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia permanent

Posted: May 5, 2025

Required Skills

Job Description

Key Responsibilities:

• Respond promptly to customer inquiries made through phone
• Provide accurate information regarding products, services, and company policies.
• Handle complaints and resolve issues efficiently, with a focus on customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with team members and various departments to improve processes and customer experience.
• Meet or exceed performance metrics such as response times, resolution times, and customer satisfaction rates.

Requirements:
• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written, with an emphasis on customer engagement.
• Ability to remain calm and professional in stressful situations.
• Excellent problem-solving skills and the ability to think on your feet.
• Proficient in using computers and navigating customer service software.
• Ability to work independently as well as part of a team.

Preferred Qualifications:

• Experience with CRM tools and customer service platforms.
• Fluency in additional languages is an advantage.

Benefits:
• Competitive salary.
• Health and wellness benefits.
• Professional development opportunities.
• Supportive work environment & more
• Working Conditions:
• Full-time/contract position.
• Normal day time working hours only

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