Customer Service Executive (Chinese speaking)
Confidential
Posted: January 30, 2026
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Quick Summary
Customer Service Executive with strong relationships and excellent communication skills, responsible for managing shipments and customer interactions.
Required Skills
Job Description
Core Job Responsibilities
Responsible for shipment both import, export and coordinate with external and internal party until shipment complete as per customer requested
Be the primary point of contact for the Customers and internal FLS offices
Actively build strong relationships with customers and gain knowledge of their business needs
Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders
Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment
Own of all customer issues and engage relevant stakeholders as needed
Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery
Be fully responsible for customer satisfaction
Ensure timely and accurate submission of all relevant documents
Check import, export documentation and payment receipt
Ensure collection of all outstanding debts before release shipment
Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders
Identify, measure, and maintain key performance indicators
Perform other duties as assigned by Manager
Qualification
Bachelor’s degree in Business, Logistics, Supply Chain Management, or other related fields
Minimum 3 years’ experience in Customer Service riles in Logistics Industry
Proficient in both written and spoken English
Proficiency with the Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
Strong communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients
Solid understanding of transportation and logistics concepts, including modes of transportation, routing, and regulatory requirements
Ability to work independently and as part of a team in a fast-paced environment
Strong problem-solving and decision-making abilities