Customer Service Executive (6 months contract)

Vita Green is leading the way in the Health and Wellness supplements industry. Founded in Hong Kong, we own a diverse portfolio of well-established brands, including Dr. Choice, Naturo Vita, and Tea Chateau. With over 1 million satisfied consumers, our product portfolio is continually expanding, making an impact in markets worldwide.

With people at the heart of everything we do, we invest significantly in cutting-edge research and development, striving for the highest standards to create a healthier future.

We are seeking a motivated Customer Services Executive to join our team for 6 months contract! You will be playing an integral part in Customer Services Team for the general duties.

If you like working in a fast-paced environment, making data-driven decisions and fostering alignment among key stakeholders – then this role is for you!

What you’ll do:

• Handle customer inquiries and provide timely and accurate responses via phone, email, and live chat.
• Assist customers with product information, orders, returns, and general inquiries.
• Resolve customer complaints and issues effectively and escalate complex cases to the appropriate departments.
• Maintain a high level of customer satisfaction through excellent service and follow-up.
• Process orders, returns, and exchanges accurately in the system.
• Collaborate with other departments to address customer concerns and improve overall customer experience.
• Keep detailed records of customer interactions and transactions.
• Identify and report common customer issues to the management team for process improvement.
• Stay updated on product knowledge, company policies, and industry developments to better assist customers.
• Provide feedback to the team on customer trends and common issues to enhance service quality.
• Handle enquiries, complaints from customers and high-tier members in professional tone and manner
• Handle day-to-day administration work if needed
• Assist team manager to working with the CS team in China

Requirements:
Who we’re looking for:

• Minimum 1 years of experience in customer service industry
• We're target the candidate who can start in March, and the contact will end in September (6 months)
• Experience in cooperating with retail / FMCG / healthcare industries would be a big plus
• Experience in multiple customer communication channels, including but not limited to social media, hotline, live chat, etc
• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
• Good command of written and spoken English and Chinese
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing)
• Diploma holder or above, preferably in Business-related disciplines

Benefits:
Why Join Us:

We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive.

• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to make a positive impact on wellness around the world!

#LI-IVAN