Customer Service Coordinator

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Customer Service Coordinator like you.

Role Mission

Integrated within the Global Supply Chain, the International Customer Service team plays a key role in ensuring customer fulfillment for both Grifols’ own manufactured products and third-party products distributed within the Diagnostic & Healthcare Solutions portfolio.

The primary responsibility of the Customer Service Coordinator is to efficiently and accurately manage tasks related to order processing for international distributors of Diagnostic & Healthcare Solutions, third-party customers, and replenishment orders for Grifols subsidiaries.

What your responsibilities will be

Review incoming orders to ensure compliance with internal policies and process them in a timely manner.
Respond to customer inquiries swiftly and efficiently to meet expectations.
Provide clear and timely feedback to keep customers (distributors and affiliates) fully informed.
Prepare regular status reports for customers and monitor stock availability.
Participate in meetings with internal stakeholders to update them of order status and ensure timely product delivery.
Identify and resolve issues whenever possible or escalate them to the appropriate teams.
Provide instructions to logistics and export teams to coordinate order shipments.
Collaborate closely with other departments to ensure smooth operations.
Accurately process requests from customers and stakeholders in a timely manner.
Communicate professionally with customers and stakeholders, ensuring clarity and accuracy.
Escalate any complex issues to the line manager for guidance.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Bachelor's degree in Administration, Pharmacy, Pharmaceutical Chemistry, Supply Chain or equivalent.
Strong verbal and written communication skills in English (C1 level) are essential.
SAP proficiency at user level is required.
Minimum 2 years of experience in a similar role, preferably in the pharmaceutical industry.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
Strong organizational, analytical, and problem-solving skills with the ability to operate in a fast-paced environment.
Required to exhibit a proactive approach, a results-oriented mindset, and excellent attention to detail.
Ability to effectively prioritize and manage multiple tasks to meet targeted deadlines.
Exceptional interpersonal skills with the ability to collaborate effectively with individuals at all organizational levels within a team-oriented environment.
Highly self-motivated, demonstrating a strong work ethic and sound judgment in decision-making.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!

Grifols is an equal opportunity employer.

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
Benefits package
Contract of Employment: Permanent position
Flexibility for U Program: Remote working
Location: Sant Cugat
www.grifols.com

Learn more about Grifols