Customer Service Coordinator

Job Summary:

The Sales Lead Coordinator supports the sales team by handling administrative tasks, managing calendars, and coordinating appointments. This role ensures smooth communication between prospects and sales representatives, prepares essential documentation, and maintains accurate records. The Sales Lead Coordinator also plays a key role in aligning sales and marketing efforts, tracking lead conversion, and supporting ongoing customer engagement through timely follow-ups and outreach.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements below represent the required knowledge, skill, and/or ability.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities: 

Manage incoming calls from potential customers on behalf of the sales department.

Assess and qualify potential prospects based on their needs and suitability.

Efficiently process and complete paperwork such as proposals, survey forms and lead logs.

Schedule appointments for sales representatives and ensure calendar coordination.

Enter prospect information into company ERP systems and generate a proposal.

Send introductory emails outlining the benefits of working with the company, including a salesperson’s bio and photo.

Reassign leads as necessary in cases of missed or unsuccessful appointments.

Coordinate with marketing and sales teams to align lead generation strategies.

Generate reports on lead conversion and appointment activity.

Conduct follow-ups with customers to maintain engagement.

Must be punctual and adhere to attendance standards.

Adhere to all company policies and procedures.

Other duties as assigned by management.

Education/Experience:

High School Diploma or equivalent is required.

A minimum of 1 year in a customer service position is required.

1 year of sales experience preferred.

Knowledge/Skills/Abilities:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and effective business communication practices.

Proficient in ERP systems.

Excellent verbal and written communication skills with attention to detail and accuracy.

Ability to use all office equipment.

Ability to assess and qualify prospects, schedule and manage appointments, and conduct timely follow-ups.

Strong organizational, time management, and problem-solving skills to handle multiple tasks efficiently.

Adaptability to changing priorities and a fast-paced work environment while maintaining professionalism.

Licenses/Certifications:

Must be able to obtain a Permanent Employee Registration Card through the Illinois Department of Financial and Professional Regulation (Illinois employees only).

Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments.

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting

Fine Dexterity

Talking

Walking

Hearing

Vision

Work Environment:

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Unless outlined in the remote work policy, this is an on-site position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                                        

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

Medical Insurance with multiple plan options

Dental Insurance

Vision Insurance

Life Insurance

Paid Parental Leave

Disability Coverage:

Employer-paid Short-Term Disability

Optional Long-Term Disability

401(k) Plan with tiered employer match

Paid Time Off (PTO) starting at 3 weeks per year for employees

Paid Holidays: 8 recognized holidays annually

Employee & Friends/Family Discounts on security systems and monitoring services

Pet Insurance Discount

Employee Assistance Program (EAP)

Tuition Reimbursement

Company-sponsored events (friends and family welcome!)

Continuous professional development opportunities

A fun, positive, and high-energy work environment.

Compensation:

The starting pay range for the Sales Lead Coordinator is $20-21 per hour, based on knowledge, skills, education, and experience.

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