Customer Service Complaint Management

Amarbank

Jakarta permanent

Posted: December 22, 2023

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

Customer Service Complaint Management role in Jakarta, Indonesia, involves receiving and resolving customer complaints, documenting customer information, and verifying customer information.

Required Skills

Customer Service Complaint Management Communication Problem Solving Time Management Adaptability Positive Attitude Team Collaboration Technical Proficiency Knowledge of Banking Systems

Job Description

Responsibilities::
• Receiving complaints from all channels available in Tunaiku
• Conveying complaints to the relevant department and setting priority levels
• Contacting customers or complainants to provide information about the process and results of resolving customer complaints
• Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
• Documenting the documents submitted by customers as complaints

Requirements::
• Candidates must possess at least Bachelor's Degree in any major.
• Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.
• Willing to work in shifting schedule including weekends and public holidays.
• Able to perform the job as a customer service effectively.
• Possess a customer-oriented service mindset.
• Have good communication skills.
• Able to adapt in dynamic company culture and fast-paced environment.
• Able to bring a positive attitude within colleagues and towards customers.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs