Customer Service Broker

Confidential

Brockville, Ontario permanent

Posted: April 1, 2026

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Required Skills

Customer Service Risk Assessment Claim Handling Insurance Solutions Market Knowledge Diligence Compliance Personal Lines Broker PowerBroker Applied Rating Services

Job Description

Purpose:

Working as part of a team, actively service, maintain, and help grow a personal lines book of business.

Key Duties & Responsibilities

Your focus will be to service an assigned book with the option to also earn additional commission for any new business sales you bring to W.C. Burgess.

Manage all aspects of the customer life cycle from quote to renewal, endorsements, remarket and cancellations.

Conduct detailed reviews of risk and underwriting information to ensure accuracy and optimal insurance solutions for your clients; they are looking to you to be their trusted advisor to make sure they have the right protection for their unique needs.

Take new claim reports, help clients navigate through this process with empathy, and submit them to the insurance carrier

Diligent follow up on clients’ accounts to ensure outstanding activities are resolved.

Qualifications

Must be RIBO licensed.

Minimum 1 year Personal Lines Broker experience.

Proven track record servicing an assigned book of business.

Remain current and develop expertise in assigned markets, staying open to new market opportunities.

Working knowledge of PowerBroker & Applied Rating Services is an asset.

We are committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs and work together on a solution.

Real People, Real Conversations, Real Hiring

Currently hiring to fill a vacancy

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