Customer Service Associate - NMH

Job Title: Customer Service Associate

Location: Rosebank, Johannesburg, South Africa (Onsite)

Job Type: Permanent

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we equip our teams with the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will support customers throughout their travel planning and holiday experience by handling inquiries, resolving issues, and ensuring exceptional service at every touchpoint.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat regarding holiday packages, bookings, cancellations, and general information

Assist customers with managing travel reservations and provide updates on itinerary changes or requirements

Resolve customer complaints and concerns with empathy, professionalism, and efficiency

Collaborate with internal departments such as reservations, billing, and operations to ensure seamless customer service delivery

Maintain accurate and detailed records of customer interactions and transactions

Identify opportunities to improve the customer experience and recommend process enhancements

Stay informed on company offerings, promotions, and travel policies to provide accurate and up-to-date information

Qualifications and Experience

Essential:

High school diploma or equivalent qualification

Strong verbal and written communication skills

Excellent communication and interpersonal skills

Good problem-solving ability with strong attention to detail

Basic computer literacy with ability to work with CRM systems

Ability to multitask and work efficiently in a fast-paced environment

Ability to work independently as well as part of a team

Flexibility to work rotational shifts, including weekends and public holidays as required

Preferred:

Previous experience in customer service, preferably within the travel, tourism, hospitality, BPO, or contact centre environment

Strong communication and interpersonal skills

Exposure to CRM or customer support systems

Familiarity with booking systems and Microsoft Office applications

Positive, customer-centric attitude with strong multitasking abilities

Post-matric qualification (certificate or diploma)

What We Offer

Work Model: Onsite role based in Sandton, Johannesburg

Development: Comprehensive training and ongoing learning opportunities

Career Growth: Clear pathways for progression within a global organisation

Culture: A collaborative, inclusive, and people-first environment

Perks/Benefits: Competitive salary and exposure to international client operations