Customer Service Associate-DD CHRT 4

Confidential

Johannesburg, Gauteng permanent

Posted: March 3, 2026

Job Description

About Us

Quantanite is a leading global provider of Business Process Outsourcing (BPO) services, known for delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. We’re growing rapidly and are looking for passionate, customer-centric individuals to join our journey.

About the Role

We are looking for enthusiastic and empathetic Customer Service Representatives to join our frontline support team. In this role, you will assist customers using a popular food delivery platform, ensuring queries are resolved efficiently and interactions leave a positive impression. Your ability to remain calm, problem-solve on the spot, and communicate clearly will be key to your success.

Key Responsibilities

Handle customer queries via phone, chat, and email in a courteous and timely manner

Resolve concerns related to orders, payments, deliveries, and mobile app usage

Communicate accurate information regarding delivery timelines, item availability, and platform promotions

Liaise with internal stakeholders such as logistics teams and third-party partners to resolve issues

Accurately document customer interactions and outcomes in the system

Escalate unresolved matters with clarity and urgency, ensuring follow-through

Proactively identify patterns or issues impacting customer satisfaction and share feedback with team leads

What You Bring

Minimum of 1 year’s experience in a customer service role, ideally in a high-volume or on-demand environment (e.g. e-commerce, retail, logistics, or food delivery)

Excellent verbal and written communication skills

Strong problem-solving abilities and the ability to remain composed under pressure

Tech-savvy and comfortable working across multiple digital platforms simultaneously

A passion for helping others and delivering a great experience, even when challenges arise

Flexibility to work shifts, including evenings, weekends, and public holidays as needed

Why Join Us

Comprehensive, hands-on training and ongoing support

Clear paths for career growth and internal advancement

Inclusive, people-first culture and a vibrant team environment

The chance to make a real impact by helping customers every day

If you’re ready to be part of something dynamic, apply today and help us deliver service with heart.

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