Customer Service Associate

Opportunity to join an exciting fiber broadband start-up in the Dallas Fort Worth area. The individual will play a critical role in the team, effectively operating as the conductor of the orchestra! The role itself touches a number of different areas (we don't believe in putting people in boxes!), including customer operations, customer experience & installation scheduling. Making sure we deliver on our customer promise, ensuring we "own it" when we get things wrong and playing a key part in contributing to the development of our team culture, our commitment to excellence and our core values are all key requirements. This suits a high-energy, positive-mindset individual with a "just do it" and fun attitude.

Key Responsibilities :
• Respond to customer inquiries via phone, email, and live chat
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Manage the dispatching of field techs for installations and repairs
• Entering data necessary to the completion of the work order (i.e., equipment inventory numbers, arrival / completion times).
• Monitoring technician work progress vs. scheduled appointment windows.
• Collaborate internally with stakeholders to relay identified product improvements based on inbound inquiries

Qualifications & experience :
• Preferred bachelors degree, however not mandatory
• Past experience working in a call center / customer service representative
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups
• Proven track record of planning and executing on procedures and processes
• Ability to work independently and as part of a team, demonstrating leadership and initiative

What we offer:
• A vibrant, growing, and supportive work environment where innovation and initiative are encouraged
• Competitive salary and benefits package
• Opportunities for professionals development and growth
• The chance to make a significant impact in communities by enhancing connectivity and fostering partnerships

Schedule: Sunday – Wednesday, 9:00 AM – 7:00 PM
Location: In-Person | Coppell, Texas