Customer Service Assistant - Part-time (Mong Kok Store)

Decathlon Hong Kong

Mong Kok, Kowloon, Hong Kong part_time

Posted: July 17, 2025

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Quick Summary

Supports customers in the checkout and service desk area, ensuring a fast, smooth, and helpful experience every time.

Required Skills

Customer Service Greeting Payments Returns Online Orders Team Collaboration Sports Knowledge Product Exchanges Size Suggestions

Job Description

Your Purpose

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

What You’ll Be Doing

• Greet users and assist with purchases
• Process payments, returns, and answer simple queries
• Prepare Click & Collect and online orders
• Help with product exchanges and size suggestions
• Support your team during busy weekends and holidays

Requirements:
Who You Are

• Enjoy helping people and solving everyday problems
• Responsible, polite, and detail-focused
• Able to work at least 2 shifts per week, including one weekend
• No prior experience required — training will be provided
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

Benefits:
Why Join Us?

• Flexible working hours
• Sport allowance and staff discount
• Energetic team and meaningful work
• A place to grow and build confidence

Join the Sport Service Team

If you like people and like sport — this is for you!
Apply now and be part of something active.

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