Customer Service Assistant

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview

The Customer Service Assistant supports customer interactions by handling inquiries and ensuring a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer skills
• Ability to multitask
• Team-oriented and reliable
• Previous customer service experience is a plus but not required

• Competitive salary with performance-based growth opportunities
• Clear career progression and professional development support
• Collaborative and supportive work environment
• Skill-building opportunities across multiple areas of marketing
• Access to ongoing training and development resources
• Stable full-time position with long-term growth potential