Customer Service Assistant

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview

The Customer Service Assistant supports customer interactions by handling inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Support customer satisfaction and retention efforts

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Reliable and team-oriented

• Competitive salary with growth opportunities
• Professional development and skill-building support
• Collaborative and supportive work environment
• Opportunities for career advancement within the company
• Exposure to diverse projects and industries
• Stable, full-time position with long-term potential