Customer Service and Sales Admin Officer

Confidential

Not specified permanent

Posted: April 8, 2026

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Quick Summary

Provide top-notch customer service and sales support to drive business growth. Collaborate with teams to resolve customer inquiries and issues in a timely and professional manner.

Required Skills

Customer Service Sales Communication Problem Solving Order Management Account Management Coordination Documentation Reporting Complaint Handling

Job Description

Customer Interaction & Support

Serve as the primary point of contact for customers via phone, email, chat, or other communication channels

Respond to customer inquiries in a professional, timely, and courteous manner

Provide accurate information regarding products, services, orders, pricing, delivery, and policies

Issue Resolution & Complaint Handling

Investigate and resolve customer complaints, service issues, or discrepancies

Escalate complex or unresolved issues to appropriate internal teams (e.g., sales, logistics, technical support)

Follow up with sales team to ensure complete resolution and satisfaction

Order & Account Management

Assist sales with order placement, order tracking, returns, and exchanges

Maintain and update customer account information in CRM or internal systems

Ensure accuracy of customer data and transaction records

Coordination with Internal Teams

Liaise with sales, supply chain, finance, and technical teams to address customer needs

Communicate customer feedback, recurring issues, and improvement opportunities internally

Support cross functional collaboration to improve service efficiency and quality

Documentation & Reporting

Accurately document customer interactions, cases, and resolutions in CRM systems

Support audits, compliance checks, and internal reviews as required.

Other office admin works in Arrow Korea office.

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