Customer Service and Logistics specialist

OUR CLIENT is a global building materials manufacturer and a pioneer in lightweight construction solutions, providing safe, sustainable, and innovative products for the construction industry worldwide. Its core activities include the design, production, and global supply of products such as gypsum boards, cellulose and mineral insulation materials, fiber cement products, and other lightweight construction solutions. The Service Center in Vilnius provides financial, procurement, digital marketing, data management, and other business services to our clients’ companies worldwide. It is a professional competence center that contributes to the group's efficiency and growth. The center employs specialists from various fields, and the work environment is designed to support both on-site and remote work.

Responsibilities

• Receive and approve customer orders in a timely and accurate manner in accordance with established procedures.
• Politely provide customers with order-related information by phone, email, and other communication channels, ensuring accurate, high-quality, and timely information delivery.
• Consult customers on products, orders, delivery schedules, and logistics-related matters.
• Resolve customer issues and ensure mutually acceptable solutions are reached.
• Collect and analyze customer feedback and submit proposals for service quality improvements.
• Timely receive and approve sample orders and organize their delivery to customers.
• Plan and organize transportation of goods to customers, ensuring delivery deadlines, optimal routes, and cost efficiency.
• Coordinate transportation schedules with production, warehouse, freight forwarders, and carriers.
• Prepare and verify transport documentation (CMR, waybills, invoices, EX, etc.), ensuring compliance with legal requirements and company standards.
• Ensure clear communication between internal departments to guarantee timely order fulfillment.
• Organize courier shipments at the agreed and requested time.
• Register claims in Salesforce and SAP systems and ensure their accurate and timely resolution.
• Manage incidents (delays, damaged goods, incorrect deliveries) and ensure preventive actions are implemented.
• Prepare reports on customer service and transportation performance indicators, analyze data, and provide recommendations for operational improvements.

Requirements

• Higher or vocational education (preferably in management, logistics, or administration).
• At least 1 year of experience in a similar role.
• Excellent Lithuanian and very good English (B2 or higher).
• Attention to detail and accuracy.
• Strong computer skills (proficient in all Microsoft Office programs).
• Effective communication and teamwork skills.
• Analytical skills with a strong focus on results and precision.
• Excellent time management skills, ability to meet deadlines, and ensure high-quality customer service.

Benefits

• Professional team to work within an international environment and multi-cultural business, exploiting modern working methods and tools.
• Clear and honest performance and salary evaluation.
• Annual performance-based bonus plan aligned with company policies.
• Health and Accident insurance.
• Additional annual leave days (after 1 year).
• Access to the Employee Assistance Program, offering free legal and financial advice, as well as quick access to private counselling services.
• Ability to work flexible hours.
• Hybrid work possibility: at least half of working days should be performed from the office.
• Compensation to set up home office.
• Personalized development opportunities and training.
• Workation: work 1-2 months per year from any EU country.
• Parking/transportation compensation.
• Team buildings/ Summer or Winter parties / Other social and well-being events.

Salary range:

2200-3200 €/mon. Gross. The specific salary depends on the candidate's work experience, skills, competencies.

Only shortlisted candidates will be contacted.