Customer Service Agent, Popayan.

📍 Popayan.

About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

Provide effortless customer experiences regardless of the chosen modality.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

From a single interface handle all interactions from multiple channels.

Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.

Ensure customer satisfaction and maintain professional customer support.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Report all customer complaints for follow-up by appropriate department/personnel.

Follow communication procedures, guidelines and policies.

Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

Candidate requirements:

Proven call center or customer service experience preferred.

Advanced English (B2 level or above).

Strong soft skills and communication skills.

Basic understanding of office and computer systems/software.

Must have excellent organizational and multitasking skills.

Benefits:

Competitive base salary with performance-based incentives.

Opportunities for career advancement within the organization.