Customer Service Agent

AlphabeInsightInc

Miami, FL, United States permanent

Posted: April 2, 2026

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Quick Summary

Customer Service Agent is responsible for handling customer inquiries, resolving issues, and ensuring a positive and efficient customer experience.

Required Skills

Customer Service Communication Problem Solving Computer Skills Multitasking Team-Oriented Reliability Training

Job Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview

The Customer Service Agent handles customer inquiries, resolves issues, and ensures a positive and efficient customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Resolve customer concerns or escalate when needed
• Maintain records of customer interactions
• Support customer satisfaction and retention efforts

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Reliable and team-oriented

• Competitive weekly pay

• Opportunities for career growth and advancement

• Hands-on training and mentorship

• Collaborative and supportive work environment

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