Customer Service Agent - English Speaker

1GLOBAL is a technology-driven global mobile communications leader, built to help enterprises unlock the full potential of mobile connectivity at scale. Powered by a best-in-class telecom platform – including our own owned and operated global mobile core network, a full end-to-end eSIM technology stack, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. Combined with our privileged access to the global wholesale telecom market, this positions us uniquely to deliver seamless, compliant, and scalable connectivity solutions anywhere in the world.

We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.

1GLOBAL is a profitable, fast-growing business. With full-year revenues exceeding US$200 million and profits of over US$25 million, we generate strong cash flows and fund our growth independently—continuously investing in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own telecommunications offerings.

Founded in 2022 by experienced technology entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to 500 experts across 15 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.

Position Overview

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online support services in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Sunday. Currently, we're looking for a talented individual to join our English support team. Business Proficiency in English is essential as it's our primary business language.

We are open to hiring candidates in Manila (Philippines).

Key Responsibilities

• Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email

• Tracking, collating and responding to customer issues within agreed timescales
• Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
• Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements:
• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting users with voice calls, text messages and internet mobile data services.
• Professional telephone manner and call management skills.
• Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.
• Exceptional customer relationship management skills – including handling complaints effectively.
• Good teamwork, organisational and time management skills.
• Excellent analytical and problem-solving skills.
• Good attention to detail and the ability to understand and follow technical processes accurately.
• You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
• Availability to work rotational shifts from Monday to Sunday (according to the company’s needs) – Available shifts: 3/4 PM–12/1 AM; 9/10 PM–6/7 AM; 6/7 AM–3/4 PM (depending on summer or winter time).

Benefits:
Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.