Customer Service Agent (Call, Email & Chat)

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

• Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
• Protect company's, clients', and visitors' information.
• Work with the team to accomplish your goals individually and as a team.
• Update your knowledge through continuous learning. (Self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively.

Requirements:
Work Experience:
(* items are required)

• *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
• * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
• * Proficiency with computers, especially with regards to CRM software - Shopify.
• Ability to multitask and strong time management skills.
• Robust eCommerce or Retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented person is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications Required:(* items are required)

• *Remote work ready:
• Stable high-speed internet with backup. (Minimum of 10 Mbps)
• Computer (laptop or desktop) with the ff recommended specs.
• Quad-core CPU at least 2.5hgz or higher
• RAM 16GB or higher.
• 1GB GPU
• At least 110 GB SSD for your drive C

• Dual monitor with at least 1920 x 1080 display resolutions
• Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software
• Focused and quiet workspace.

• *Above average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• *Advance critical thinking skills

Benefits:
What we offer:

• The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats).
• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline

What we don't offer:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment:

• If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
• Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
• This project-based job is coterminous with the client contract with Helpflow.
• Agents with good track records at HelpFlow may be transferred to other accounts/projects.

Notes:

• For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.
• Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
• Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.

• Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed.