Customer Service Agent (60%, hybrid)

IN SHORT:
Customer satisfaction is at the heart of everything we do, and we are looking for someone who takes pride in making people happy with delicious food at the workplace. As our new Customer Service Agent (min. 24h/week, hybrid) in Lausanne, you will be the main point of contact for our customers and ensure they feel well taken care of in every interaction. Step into a dynamic, hybrid role where our service and technology continuously strive for excellence!

YOUR RESPONSIBILITIES:
• You are the first point of contact for our customers, handling incoming emails, feedback, and calls professionally and efficiently. You live by our motto: “There is always a solution, never a problem.”
• Process and resolve customer inquiries in a structured way to ensure proactive, long-term quality improvement.
• Improve our customer service processes continuously to help take FELFEL to the next level of service.
• Exchange ideas with team members and share know-how to maintain consistent, high-quality customer support.
• Collaborate across different FELFEL departments, such as Hardware, Operations, and Quality Control, to broaden your understanding of our processes.

YOUR PROFILE:
• Education or practical experience in business administration, communication, hospitality, tourism, or a similar field.
• Strong problem-solving skills with a genuine drive to delight people and provide excellent service.
• High motivation to learn, grow, and take on responsibility from day one.
• Passion for good food and the ability to speak enthusiastically about our culinary offerings to inspire others.
• Fluent French and English skills; German is a strong plus.
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

OUR BENEFITS:
• Hourly rate of CHF 25.00 with regular working shifts.
• Enjoy fresh, high-quality meals just steps away from your workspace, every day.
• Fuel your day with unlimited barista-style coffee and premium tea, thanks to our Gavetti machine.
• Internal Customer Excellence training and valuable insights into Operations, Customer Excellence, and Sustainability.
• Responsibility from day one with a high level of independence.
• Work in a collaborative environment that values initiative and gives you the space to contribute your ideas.
• Hybrid working model.

 
Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either French or English.

ABOUT US:
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 
www.felfel.ch