Customer Service Advisor (SuperSportBet)

SuperSportBet is a growing South African company built around passion, teamwork, and continuous improvement.

As part of the KingMakers Group, we combine strong local insight with the support of a wider organisation committed to long-term growth. Our ambition is clear: to build a business that earns trust through consistency, professionalism, and the quality of the experience we deliver.

Sport sits at the heart of what we do. We understand the excitement, the energy, and the sense of community it creates, and that same energy shapes how we work together as a team. We value collaboration, open communication, and people who are willing to step in and support one another.

We operate at pace. As we grow, we continue to refine our processes, strengthen our teams, and create opportunities for people to develop their skills and take on greater responsibility. Growth here is shared ,when the business moves forward, so do our people.

We are building stable, capable teams across South Africa, with a focus on collaboration, accountability, and mutual respect. If you take pride in your work, enjoy working in a dynamic environment, and want to be part of a business that is evolving and improving every day, SuperSportBet offers that opportunity.

About The Role

As part of SuperSportBet, our Customer Service Agents (CSAs) are more than the first line of support, they are the voice of the brand. Every interaction you have with a customer builds trust, strengthens loyalty, and delivers the world-class experience that sets SuperSportBet apart in the market. Your key responsibilities will include:

• Serve as the first line of support for customer enquiries, requests, and complaints , responding promptly, courteously, and effectively.
• Resolve issues by clarifying concerns, identifying root causes, selecting the best solution, and ensuring follow-up to resolution.
• Accurately document all customer interactions in the company’s CRM system.
• Build sustainable customer relationships through open, interactive, and empathetic communication.
• Proactively identify customer needs to drive satisfaction and improve retention.
• Conduct outbound calls as required: health checks, surveys, abandoned call follow-ups, and introducing new products or promotions.
• Collaborate with Team Leaders and fellow CSAs to ensure a consistent, high-quality customer experience.
• Recommend process improvements while complying with all company procedures, guidelines, and quality standards.
• Adhere to assigned shifts, attend team meetings, and actively participate in training.
• Contribute to the overall success of the Customer Service team and perform any other tasks assigned by the company.

Requirements:
• Minimum of Grade 12 (Matric) / NQF Level 4 (or equivalent).
• Proficiency in English (spoken and written).
• Previous contact centre experience is advantageous.
• Experience in the iGaming industry is a strong plus.

Skills, Knowledge & Abilities

• Passion for sports and gaming.
• Strong customer focus with a proactive, problem-solving approach.
• Excellent communication skills: active listening, clear verbal communication, and professional written expression.
• High attention to detail and accuracy.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in Microsoft Word and Excel.

How You Do It – Our CROWNS

At KingMakers, culture is action. Our values guide how we work and how we win together:

• Customer First – We build with and for our customers.
• Raise the Bar – We own our impact and always push for better.
• Operate with Candor – We are open, honest, and respectful.
• We Build Together – We win as one team, leaving egos aside.
• No Hesitation, Never Reckless – We move boldly and responsibly.
• Speed & Iteration – We act fast, learn fast, and improve fast.

Benefits:
• Pension Fund (Liberty Life): Company-supported retirement plan with employer matching contributions.

• Medical Aid (Discovery Health): Company contribution towards your monthly medical cover premiums.
• Comprehensive Group Risk Cover: Includes life insurance, disability income protection, critical illness benefit, and funeral cover for you and eligible dependants, as per scheme rules.
• Performance Bonus: Discretionary bonus aligned with individual impact and overall contribution.
• Employee Wellness Programme (ICAS / October Health): Confidential counselling and holistic support services available to you and your immediate family.
• Annual Leave & Birthday Day Off: 20 working days of annual leave per year, plus one additional paid day off on your birthday.
• Work From Anywhere (10 Days): Up to 10 business days per year to work remotely from a location of your choice.

*Eligibility for the discretionary bonus depends on the onboarding cycle and start date; employees joining after a certain point in the year may not be eligible for the 2026 cycle.

KingMakers is an equal opportunity employer committed to building diverse and inclusive teams that reflect the communities and markets we serve across Africa. In line with our commitment to diversity, equity and inclusion, we encourage applications from candidates of all backgrounds and identities as our commitment to creating an environment where everyone has the opportunity to thrive. In accordance with our Employment Equity goals, preference may be given to candidates from designated groups, where appropriate.