Customer Service Advisor (9 Month Maternity Cover)

Sports Directory is proud to be part of Frasers Group, and we are passionate about uniting Sports with Education.  We recognise that education is more than textbooks and classrooms – it’s about building character, encouraging teamwork and nurturing physical and mental well-being. 

Our mission is to support teachers and students alike to achieve their full potential supporting teachers to cultivate an environment where physical education is valued just as highly as academic achievement. Founded in 1993, Sports Directory is the number one supplier of Sports education equipment and are specialists in education.

To provide efficient administrative and customer service support within the sales office, ensuring customer enquiries and orders are handled promptly and professionally. This role plays a key part in maintaining strong customer relationships and supporting daily sales operations.

Key Responsibilities

• Manage and monitor the customer service inbox, responding to queries in a timely and professional manner
• Provide live chat support to customers, assisting with enquiries in real time
• Process and input customer orders accurately onto the system
• Answer incoming customer service calls and deal confidently with enquiries
• Provide general administrative support to the sales team
• Maintain accurate customer records and documentation
• Escalate complex issues to the Sales Manager where appropriate
• Ensure high standards of customer service are maintained at all times

This role is a 9 month fixed term contract with possibility to extend to 12 months.

This is a term time only position, working 4 days per week, 8.30am - 5pm.

Essential:

• Previous experience in an administrative or customer service role
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Confident telephone manner
• Comfortable managing live chat platforms and email enquiries
• Competent in Microsoft Office and general IT systems

Desirable:

• Experience in order processing
• Experience working within a sales office environment

Personal Attributes

• Friendly and professional approach
• Reliable and able to work independently
• Calm under pressure
• Team player

 What’s next? 

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview with the Hiring Team.