Customer Service Administrator

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service. Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students, and customers, and are responsible for being the face of the school and creating a positive environment.

What You'll Do::
• Welcome all guests, check students in, and assist students with scheduling.
• Answer all in-person student inquiries about classes and testing, as well as any questions about the site, state testing, and related topics, in a timely manner.
• Respond to virtual student inquiries via chat support or phone support in a timely manner.
• Perform accurate data entry of student information and maintain student and class records using a CRM system.
• Assist the Site Manager with confirming class schedules with instructors, documenting attendance, conducting inventory counts, reconciling cash, collecting reporting data, and completing other daily operational duties as assigned.
• Handle administrative tasks related to class preparedness and processing, including assisting instructors with preparing classroom materials and providing technology support as needed.
• Support students with licensing applications.
• Help maintain classrooms, testing rooms, and the overall facility in a neat, clean, well-stocked, and well-maintained condition.
• Provide friendly service, support, and encouragement to students.
• Participate in offsite special events such as expos and fairs.
• Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends.
• Support and participate in student engagement activities that elevate brand awareness and reinforce Colibri values.
• Complete other duties and special projects as assigned.

What You'll Need to Succeed::
• High school diploma or GED required; some college preferred.
• Minimum 1–2 years of experience in customer-facing roles required.
• Proficiency in Microsoft Office.
• Basic experience using CRM software preferred.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multitask and apply critical thinking in a fast-paced environment.

Physical Requirements::
• Ability to lift boxes up to 40 pounds.
• Ability to sit or stand for extended periods of time.
• Ability to set up, break down, and move tables and chairs for events.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!