Customer Service Admin (Live Events & Customer Fulfillment Support)

Agent

Brazil Remote permanent

Posted: March 10, 2026

Quick Summary

The Customer Service Admin (Live Events & Customer Fulfillment Support) role involves providing exceptional customer service to clients through live events, providing support to fulfill orders, and ensuring timely and effective communication with clients. The ideal candidate should have excellent communication skills, be proactive, and have a strong work ethic. A background in customer service or a related field is preferred.

Job Description

Job Title: Customer Service Admin (Live Events & Customer Fulfillment Support)
Location: Remote
Hours: Full time, 9:00 AM - 5:00 PM MST
Compensation: $1,000 - $1,500/ monthly (salary based on assessment)

About the Company

Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness, and professionalism. They pride themselves on delivering a high-touch, impactful experience for clients.

About the Role

This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly.

Core Responsibilities

• Customer digital fulfillment

• On-call event management during live sessions

Core Tasks

Execute Calls / Event Deliverables / Coaching / Inbox Management

• Run all live sessions, including weekly and weekend calls

• Prepare event assets: slides, videos, timers, surveys, and event links

• Admit attendees and manage chat during sessions

• Fulfillment requests from Ben, including providing resources, links, and course access

• Launch and manage calls

• Breakouts & spotlight speakers

• Gifts, bonuses, and follow-ups

• Respond to students quickly and clearly

• Clear inbox with solutions

Requirements

• Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles

• Strong communication and problem-solving skills

• Ability to multitask and manage live sessions efficiently

• Proficiency with online tools for events and course management

Operating Standards

• Clarity – Students clearly understand what to do and where to go

• Speed – Calls run smoothly and customers receive fast responses

• Accuracy – Links, assets, and information are correct

• Integrity – Work and communication are honest and professional

• Results – Calls, deliverables, and student support are executed efficiently and completed

#LI-NC1

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