Customer Security Awareness Agent

We’re Hiring – Cyber Security Awareness Agent

Salary – Up to £24,784 (DOE)

Location – Basingstoke

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

This role is responsible for maintaining and supporting our Cyber Security Awareness suite of solutions. It involves providing direct customer support and service provisioning, as well as working closely with clients to manage their services through various channels, including email, our ticketing helpdesk, and video conferencing platforms such as Microsoft Teams.

Key Responsibilities:

• Support our CSA products, colleagues and our customers.
• Maintain a highly professional, first-class service and relationship, with customers at all times.
• Onboarding and delivery of services to new customers.
• Manage the ongoing delivery of CSA solutions to existing customers with excellent customer service levels.
• Receive, prioritise and respond to customer tickets.
• Provide a high level of accuracy and attention to customer data at all time.

Skills & Experience:

• Clear and confident communication skills across various tools such as email, ticketing, video conferencing and telephone.
• Analytical and methodical problem-solving skills.

• An ability to articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
• Able to show attention to detail and accuracy of work.

Good to have:

• Knowledge of cyber security awareness threat landscape
• Knowledge of email systems and rulesets

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!