Customer Satisfaction & Product Management Support with French

Our Mission Statement

Digital and human resources at the center of the sustainable development of our society.

In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.

For further information, please visit www.inetum.com

You will join Global Technology Services (GTS), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace. Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc.

As part of the Digital Workplace ecosystem, your mission is to support the continuous improvement of employee satisfaction and contribute to effective Product Management activities. You will participate in measuring user experience, analyzing feedback, and ensuring that product governance processes run smoothly.

Responsibilities:

Customer Satisfaction (CSAT) Measurement & Analysis

• Design, schedule, and deploy monthly CSAT campaigns across Digital Workplace services; coordinate with other departments (Data Office, WAAM, PM/PO) to design the campaign and to implement it. • Annual campaign review (questions reviews, perimeters, dashboards, etc.)
• Monitor and analyze CSAT, including user feedback collection and data-driven insight
• Highlight key issues, track action plans, and coordinate with PMs and stakeholder teams
• Prepare and present CSAT reports in relevant governance forums (e.g. EXCO, PM/PO Community,).

Product Management Support

• Animate and prepare the monthly Product Manager’s community meeting and support them in defining their product strategies
• Prepare, facilitate, and animate key governance forums, including:
• Product Board Committee
• Commitment Committee
• Workplace Board Meeting
• Support strategic decision-making by ensuring alignment with business needs.
• Act as the coordination point between product teams, stakeholders, and governance bodies to enable design and strategic development of the Workplace product roadmap
• Monitor the Workplace product roadmap
• Prepare communication materials and presentations
• Act as a point of contact for feedback, questions, or escalations related to product governance.

Profile:

• Fluent in French and English (C1)
• Strong analytical mindset; ability to transform data into insights and to structure information
• Understanding of Product Management methodologies (e.g., Agile, Product Lifecycle).
• Familiarity with Workplace services is a plus (O365, End-User Services, Devices,)
• User-centric mindset in a multicultural environment
• Strong analytical and creative problem-solving capabilities
• Experience preparing and facilitating governance committees
• Excellent communication skills and strong stakeholder management.

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings