Customer Retentions Specialist

For 35 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents.

Our mission is to help businesses of all sizes adapt to market changes and take advantage of the opportunities that come with them.

We differentiate ourselves by our ability to provide SMBs with fleet and connectivity products and services in a single solution, as well as customized solutions for enterprise-level businesses.

 

The role of Customer Retention Specialist is really important to us. You will be responsible for the understanding the Indirect accounts and the reasons behind their customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.

 

The position is onsite in Crewe, Monday-Friday 08:30 - 17:00. You will report to the Sales Director - Partnerships.

 

Your key responsibilities day to day will be…

• Record and report root cause analysis on customer cancellation data
• Outbound calls to partners/resellers to gain understanding for contract termination
• Create new forward-thinking ideas on how to deliver accurate reporting
• Build key relationships with various stakeholders
• Understand and build own knowledge on business processes
• Develop new retention strategies with CVM to align with business KPI’s
• Using various CRM systems to extract data from
• Common trend analysis

• Outstanding customer service abilities
• Build key stakeholder relationships
• Good understanding of CRM systems
• Key practices of extracting and reporting on data
• High level communicator (essential)
• Advanced organisational skills
• Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
• Drive your own learning
• Work calmly under pressure
• Experience in a customer service/retention role

 

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. 

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. 

Our benefits:

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.