Customer Retention Representative

CSSCorpICTServices

Taguig City, , Philippines permanent

Posted: March 4, 2019

Required Skills

Job Description

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.

• Provide outstanding support to customers and maintain customer relationships
• Retain customers through excellent customer care
• Build positive working relationships with customers for repeat businesses
• Explain to customers about new products and benefits.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
• Understand the customer’s needs through effective listening and probing skills.
• Assist customers in a polite, courteous, and professional manner
• Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
• Match customer needs to client services and adhere to processes, work standards, targets, and objectives
• Ensure that all calls are answered within designated time scale

• 1 year solid experience in customer retention, inbound/outbound upselling or sales experience preferably from Telco and/or VOIP campaign
• Strong phone presence
• Ability to develop solutions to problems under pressure, specifically while interacting firsthand with upset customers
• Willing to work night or morning shifts and during weekends and holidays
• Willing to work in BGC, Taguig City

Start by 2nd week of March

32,000 – 35,000 All in Package

15,000 Retention Bonus every 6 months of employment

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