Customer Retention and Telesales Specialist

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

Key responsibilities include:

● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
● Maintain an excellent knowledge of our portfolio of products and services.
● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
● To consistently achieve and exceed sales and retentions targets.
● Direct customers to our online knowledge base to improve their future self service capability.
● Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required:

Essential:

● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
● Self-motivated.
● Sales and/or Customer Service experience in a similar role.
● Excellent verbal and written communication skills.
● Excellent telephone manner.

Desirable:

● Technically minded with strong problem solving & analytical skills
● A good knowledge of the Internet, email, FTP and the world wide web
● An understanding of Hosting & DNS would be an advantage

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.