Customer Reliabilty Engineer

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. JohnCrane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components.

Provide technical support and advisory services to all our clients and collaborators. Enhance field service through the collection of data and technical information required to develop technical improvement proposals, aiming to exceed customer expectations and ensure the achievement of John Crane Mexico’s strategic objectives.

Key Responsibilities

• Monitor equipment in operation covered under the comprehensive service contract.
• Keep databases, reports, and logs up to date.
• Measure equipment performance indicators.
• Generate reports and recommendations for the client regarding pump train conditions.
• Perform failure analysis of mechanical seals, generating the necessary information to request engineering changes and/or provide recommendations to the client.
• Deliver training sessions to the client’s maintenance and operations personnel.
• Manage the client account: oversee inventory, consumption, material loading, material tracking, MTBF management, repairs, contribution margin, changes in seal configurations, full asset census updates, and on-time delivery of mechanical seals.
• Follow up on orders through the supply chain.
• Provide technical advisory services to clients upon request.
• Comply with and ensure adherence to health, safety, and environmental policies.
• Perform other activities related to the role as required.
• Handle preventive maintenance tools.

• Mechanical, Industrial Engineering, or related field.
• 2 to 5 years of experience with rotating equipment such as pumps, compressors, and turbines.
• At least 1 year of experience as a Field Technical Support Engineer or in a similar technical role.
• Knowledge of mechanical seals.
• Ability to understand and listen to customer needs.
• Methodical and analytical mindset, with the ability to determine the right questions to ask users.
• Intermediate to advanced English proficiency.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardlessof race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud tobe an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Additional Information

According our mission, vision and Global Policies: Under no circumstances shall Staff be charged any fee or other costs in relation to their recruitment to work at Smiths, whether directly or indirectly. Any recruitment fees shall be paid by Smiths.

Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of Staff’s age before that person starts work at Smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school.

Creemos que las diferentes perspectivas y antecedentes son lo que hacen florecer a una empresa. Todos los solicitantes calificados recibirán la misma consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, estado económico, discapacidad, edad o cualquier otra característica protegida por ley. Estamos orgullosos de ser una empresa inclusiva con valores basados en la igualdad y la ética, donde celebramos, apoyamos y abrazamos la diversidad. En ningún momento durante el proceso de contratación, Flex-Tek, Smiths Group, ni ninguno de nuestros socios de reclutamiento solicitarán pago alguno para permitir la participación - incluyendo, pero no limitado a, entrevistas o pruebas. Evite solicitudes fraudulentas aplicando directamente a través de nuestro sitio web de carreras (Carreras - Smiths Group plc).