Customer Reliabilty Engineer

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. JohnCrane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components.

Ensure the proper execution of engineering services by providing technical support to customers and guaranteeing quality in techno-commercial proposals, product installations, troubleshooting of issues, and post-sales follow-up.

Key Responsibilities

• Plan and conduct customer visits to provide technical support according to their needs and John Crane product specifications.
• Review applications based on operating conditions and technical data to ensure optimal product performance.
• Perform field data collection (equipment surveys) to identify improvement and standardization opportunities.
•  Apply product selection aligned with standardization strategies.
• Prepare dimensional and General Arrangement (GA) drawings in compliance with customer requirements and design standards.
• Review and clarify drawings with internal and external stakeholders.
• Coordinate with regional engineering to obtain approvals and implement changes requested by customers or the commercial team.
• Manage the creation and update of GPN and BOM through Project Request, in coordination with the Data Team.
• Maintain effective communication with internal teams (commercial, manufacturing, quality) to ensure proper project execution.
• Participate in commercial projects and special processes, providing technical and strategic support.
• Supervise and/or perform installation and commissioning of equipment (mechanical seals, couplings, and lubrication systems) at customer sites.
• Deliver technical and techno-commercial training to internal and external customers.
• Conduct inspections, diagnostics, and failure analysis, issuing technical recommendations.
• Follow up on warranties, claims, installations, and post-sales services.
• Support key accounts in coordination with the commercial team for contracts and strategies (MRP & RSP).
• Ensure compliance with health, safety, and environmental policies.
• Perform other job-related duties in accordance with the role profile and required competencies.

• Mechanical, Industrial Engineering, or related field.
• 5+ years of experience as Engineer Applications.
• Strong conflict resolution and problem-solving skills.
• Advanced knowledge of mechanical seals and seal support systems.
• Basic knowledge of centrifugal pumps, positive displacement pumps, and centrifugal compressors, including their auxiliary systems.
• Knowledge of dry gas seals and their conditioning and control systems.
• Basic understanding of vibration analysis.
• Experience handling vibration monitoring equipment, thermography tools, and related diagnostic technologies.
• Intermediate to advanced English proficiency.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardlessof race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud tobe an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Additional Information

According our mission, vision and Global Policies: Under no circumstances shall Staff be charged any fee or other costs in relation to their recruitment to work at Smiths, whether directly or indirectly. Any recruitment fees shall be paid by Smiths.

Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of Staff’s age before that person starts work at Smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school.