Customer Relationship Representative

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

The Client Relationship Representative serves as the primary field-based liaison between clients and company operations within an assigned geographic territory. This role is responsible for managing client relationships, identifying service and product opportunities, coordinating operational work requests, and supporting revenue growth through proactive engagement with existing and prospective clients.

Operating primarily in the field, the role requires strong industry knowledge, commercial judgement, and the ability to work independently across remote service locations. The representative supports both client satisfaction and business development by facilitating service delivery, identifying client needs, coordinating project work, and assisting in pricing and service solutions.

The Customer Relationship Representative performs some or all of the following duties:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts within the territory.
• Build and maintain strong relationships with client representatives, field supervisors, and procurement contacts.
• Conduct regular client visits to maintain relationships and identify operational needs.
• Network within the industry to identify new business opportunities and strengthen existing client partnerships.

Business Development

• Identify opportunities for additional services, equipment, or project work within existing client accounts.
• Generate and qualify sales leads and collaborate with and refer qualified opportunities to corporate sales to support contract development.
• Support proposal preparation and client communications for new service opportunities.

Commercial Coordination

• Provide clients with pricing for services or equipment within defined pricing parameters.
• Exercise commercial judgment when responding to client requests, including negotiating within approved pricing ranges.
• Coordinate internally with operations and sales teams when pricing approvals or contract modifications are required.

Operational Coordination

• Act as the liaison between clients and operational teams to coordinate service delivery.
• Receive and direct work requests, service calls, and project work from clients to the appropriate operational teams.
• Ensure operational teams are informed of client requirements, timelines, and expectations.
• Monitor project progress and follow up with clients regarding service outcomes.

Customer Service & Issue Resolution

• Respond to client inquiries, service requests, and operational concerns.
• Investigate and resolve service issues in collaboration with operations and management.
• Ensure timely and effective resolution of client concerns.

Administrative

• Maintain records of client interactions, work requests, and service activities.
• Process service requests, work orders, and supporting documentation.
• Provide updates to management on client activity and potential opportunities.

Other

• Follow all company policies, communication protocols, and safety procedures.
• Perform other duties as assigned.

• Post-secondary education in business, sales, or a related field, or equivalent industry experience.
• Minimum 3 - 5 years of experience in sales, business development, or client relationship management.
• Experience working in industrial services, construction services, oil & gas, or related industries is considered a strong asset.
• Demonstrated ability to build client relationships and generate business opportunities.
• Strong communication, negotiation, and problem-solving skills.
• Valid driver’s license and clean driver’s abstract required.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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