Customer Relationship Manager

Location: Gurugram, Ahmedabad, Chennai

A leading financial services company is on the lookout for a dedicated and effective Customer Relationship Manager (CRM) to join their team. The CRM will be responsible for managing and nurturing long-term relationships with our clients. You will work closely with clients to understand their needs, address inquiries, and ensure satisfaction with our services.

This is a strategic role where you will analyze customer feedback, identify areas for improvement, and help create tailored solutions that enhance customer experiences and drive loyalty. If you are passionate about building strong relationships and providing exceptional customer service, we would love to hear from you!

Requirements:
Key Responsibilities:

• Manage relationship with existing large corporates under the portfolio and on board new corporates for supplier/vendor finance/channel finance/ factoring programs. •
• Maintain relationship with key stakeholders (Large corporates) to ensure smooth running of business and drive joint calls with business RMs to tap business opportunity with existing clients of bank. •
• Ability to identify clients and grow transactions as the Relationship Manager - Supply Chain Finance Sales, and work in an fintech exciting environment •
• Anchor The Portfolio Manager in Transaction completion, and team to conduct day to day transactions for existing clients and onboard new client •
• Facilitate tie with Fintechs and structure products around new business opportunities. •
• Facilitate SCF sales team in conversion of leads provided by Anchor Corporate. •
• Work closely with the product, operations & service teams to address operational & service queries

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in customer relationship management or a similar role.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and the ability to interpret customer data.
• Proficiency in CRM software and customer management tools.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Demonstrated problem-solving skills and a proactive approach to client management.