Customer Relationship Manager (Female)

This role is for one of the Weekday's clients

Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 1 years

Location: Gurugram , Delhi /NCR

JobType: full-time

We are seeking a dedicated and empathetic Customer Relationship Manager (Female) to join our growing team at a leading skin and aesthetic clinic. The ideal candidate will play a pivotal role in guiding patients through their skincare, haircare, and laser treatment journeys while ensuring a seamless and positive client experience. This role is best suited for someone who combines strong interpersonal skills with a genuine interest in healthcare and patient well-being.

Requirements:
Key Responsibilities:

• Act as the primary point of contact for patients visiting the clinic, ensuring a warm, professional, and welcoming experience.
• Counsel patients on various skin, hair, and laser treatments offered by the clinic, explaining procedures, benefits, expected outcomes, and post-treatment care.
• Understand patient concerns and recommend appropriate treatments in coordination with dermatologists and medical professionals.
• Build and maintain strong relationships with patients to encourage trust, retention, and long-term engagement.
• Handle patient queries, follow-ups, and concerns efficiently, ensuring high levels of satisfaction.
• Maintain accurate records of patient interactions, treatment plans, and feedback.
• Coordinate appointments, manage scheduling, and ensure smooth clinic operations.
• Upsell and cross-sell relevant services and packages based on patient needs, while maintaining ethical and patient-first practices.
• Stay updated on the latest trends and advancements in skincare, haircare, and aesthetic treatments to provide informed guidance.

Required Skills & Qualifications:

• 1–3 years of experience in a skin clinic, aesthetic center, or healthcare environment.
• Strong knowledge or exposure to skin, hair, and laser treatments is highly preferred.
• Excellent communication and interpersonal skills with the ability to counsel and influence patients effectively.
• A patient-centric approach with high empathy and listening skills.
• Confidence in handling consultations and addressing patient concerns.
• Basic understanding of sales principles, with the ability to convert inquiries into treatments.
• Good organizational and multitasking abilities.
• Proficiency in maintaining records and using basic computer applications.

Preferred Attributes:

• Presentable, professional demeanor with a positive attitude.
• Ability to work in a fast-paced clinic environment.
• Strong follow-up and relationship management skills.
• A passion for skincare, beauty, and wellness.