Customer Relationship Manager (CRM) - Relocation

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for experienced CRM professionals to join our growing team at different seniority levels — from CRM Manager to CRM Head. This is a unique opportunity to influence customer engagement strategy on a global scale and build best-in-class CRM processes across multiple products.

All the roles are on-site in Warsaw or Valencia.

We will be happy to relocate you!

Key Responsibilities:

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Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging).

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Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention.

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Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI.

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Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives.

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Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements.

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Ensure compliance with data privacy regulations and responsible gaming practices.

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Depending on seniority:

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CRM Manager – execute and optimize campaigns within the defined strategy.

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Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members.

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Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team.

Requirements:

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3+ years of CRM experience within iGaming or Betting.

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Proven track record of managing CRM campaigns end-to-end, with measurable business impact.

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Hands-on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar).

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Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization.

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Excellent project management, communication, and collaboration skills.

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Fluent in English (additional languages are a plus).

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Proactive, adaptable, and comfortable working in a fast-paced, international environment.

Reshape marketing
with us. Let’s work!

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